◈ 30-Minute Blocks
All tasks are performed and reported on in 30-minute blocks.
◈ Reporting
All Time Rock hours are tracked, recorded, and reported each month.
◈ Priority Service
All work is booked into our work queue so we do need all relevant content, files and detailed requirements in advance so we’re ready to begin when you need the work performed. For larger needs over 5 hrs of time, the project timeline will be dependent upon our availability, on a case by case basis.
◈ Long Expiration
Clients have twelve (12) months from the start of a Time Rock to use the hours. There will be no refunds for unused hours. We update you every month with number of hours left so you’ll always know what’s left to use.
◈ Payment
All Time Rocks are paid in full prior to initiating usage.
◈ Additional Hours
Near the end of a Time Rock, if a project in progress exceeds the Time Rock’s hours, the Client may renew and start a new Time Rock, or pay the same Time Rock rate for up to 5 additional hours of time. If additional hours are estimated to be more than 5 hours, then a new Time Rock will be recommended, as standard rates will apply to time needed beyond those 5 hours.
◈ Please note
Time Rocks do not include non-service fees such as software licenses, plugins and printing. Expenses for materials (i.e. stock photos or printing) are additional to Time Rock hours and will be invoiced separately, with prior client approval.