In the vast landscape of digital marketing, it’s easy to get caught in quicksand if you’re not careful. All Gen Xers know the fear of it. The panic of having to drag someone out as they sink further and further into the mire. While it’s never been as common as TV tropes suggest, these pitfalls can still suck your time and energy, leaving you feeling stuck and frustrated. At Help Me Net, we’ve seen businesses struggle with plenty of challenges in their online journey. Here’s our guide to help you navigate this treacherous terrain and build a solid online presence. 

1. Ignoring Your Target Audience

One of the biggest mistakes businesses make is not taking the time to understand their target audience. Your website should be a conversation, not a monologue. Before creating any marketing materials, it’s crucial to understand what your customers are looking for, how to address their issues and what will grab their attention. Know who it is you’re trying to sell to and the rest will come easily.

To determine what your audience truly wants:

  • Ask them directly
  • Listen to the questions they are asking to you, to your competitors, in online forums
  • Use Google’s suggested search feature to see what people are searching for
  • Explore platforms like Quora to see what questions people are asking about your industry or niche

Remember, your business, brand, website and social media should be built with your target audience in mind. Consider their needs, concerns, abilities, focus, and situation when designing the website and creating content.

2. Neglecting SEO

Content marketing without SEO is like bread without butter. SEO (Search Engine Optimization) is essential for increasing your website’s visibility in search results. A solid SEO strategy should consider:

  • The products or services you sell
  • Your target audience
  • Keyword research
  • Competitor research
  • Content creation
  • On-page optimization
  • Link building
  • Analytics and reporting

Backlinks are still one of Google’s most important ranking factors. However, be cautious when pursuing backlinks, as low-quality links can lead to penalties from Google. Also don’t get bamboozled by the huge number of ‘SEO experts’ who will contact you out of the blue, now that you have a website.

3. Creating Poor Quality Content

High-quality content is essential for getting people to Know, Like, Trust and Buy from you.

The Pitfall:

  • Spending too much time on irrelevant content and chasing what you see in your feed
  • Not knowing what, why or how to engage your readers
  • Not understanding that your content can sell your products and services 24/7
  • Creating bland, boring and unhelpful content that may damage your reputation
  • Giving the job of content creation to someone who doesn’t really understand your business or your customers

The Solution:

  • Take time and care crafting your key messages
  • Show who you are, how you work, why you do what you do and how you’ve helped previous customers
  • Learn the basics of quality content creation and put some effort into really engaging with your audience
  • Set an intention for each piece of content you send into the world
  • Answer common concerns, reframe situations, provide solutions and How to articles
  • Really value the relationship with your audience. It’s the most cost-effective marketing you can do.
  • Be accessible – easily digested, easily shareable and easily actionable
  • Effective headlines are crucial for capturing attention

4. Overlooking Website Maintenance

Regular website maintenance ensures relevance, security, and functionality. Common mistakes include:

  • Doing nothing
  • Relying solely on hosting companies for backups
  • Neglecting disaster recovery plans
  • Attempting to handle everything yourself
  • Lacking expertise

If you aren’t keeping up what’s happening in the online world, I strongly suggest delegating maintenance tasks to experts, freeing up your time for other important aspects of your business. Help Me Net is here to help.

5. Failing to Promote Your Content

The distinction between content and content marketing lies in marketing. Before publishing, devise a promotional plan. Effective strategies include:

  • Social media marketing
  • Expert collaborations
  • Email outreach
  • Paid ads
  • SEO

Actively share your content across different channels to reach a wider audience.

6. Ignoring Analytics

It’s crucial to measure your marketing results to determine what’s working and what’s not. Establish clear targets for each piece of content and track your progress over time. Tools like Google Analytics can provide valuable insights into your website traffic, user behavior, and campaign performance.

7. Using a Shotgun Approach to Marketing

The digital marketing world moves fast and it’s easy to get caught up in the latest trends and techniques. But, using a shotgun approach—trying to do a little of everything all at once—can lead to scattered efforts and poor results.

The Pitfall:

  • Trying to be all over every social media platform
  • Jumping on every new marketing trend without strategy
  • Spreading resources too thin across multiple channels

The Solution:

  • Focus on quality over quantity
  • Develop a targeted strategy based on your audience and goals
  • Choose marketing channels that align with your business objectives
  • Master a few key strategies before expanding
  • Repeat what works and do it consistently. Practice is an underrated skill.

Remember, it’s better to excel in a few well-chosen areas than to be mediocre across many. Concentrate your efforts where they’ll have the most impact for your specific business and audience.

8. Misunderstanding the Role of Social Media

Many businesses fall into the trap of thinking that online marketing is all about being omnipresent on social media. While social media is a powerful tool, it’s just one part of a comprehensive digital marketing strategy.

The Pitfall:

  • Spending too much time on social media without clear objectives
  • Neglecting other important aspects of digital marketing
  • Becoming a slave to social media algorithms and trends

The Solution:

  • Use social media strategically to support your overall marketing goals
  • Set clear objectives for your social media presence
  • Choose platforms that align with your target audience and business type
  • Create a content calendar to manage your social media efforts efficiently
  • Use scheduling tools to maintain a consistent presence without constant attention
  • Measure the ROI of your social media efforts and adjust accordingly

Remember, the goal is to get social media to work for you, not the other way around. Use it as a tool to connect with your audience, build your brand, and drive traffic to your website, but don’t let it consume all your marketing efforts or resources.

It’s Rough Out There. You Need Support.

Online marketing gets a hell of a lot easier if you understand these common pitfalls. The web is full of people trying to sell you things you just don’t need, praying on your pain points – I’ve written a whole article about that here. Remember that, like anything, life online is an ongoing effort that requires constant learning, practice and adaptation to stay alive and thrive.

At Help Me Net, we’re committed to helping you avoid these quicksand traps and build a solid foundation for your online success. Whether you’re just starting your digital journey or looking to improve your existing online presence, we’re here to guide you every step of the way. Let’s work together to create a digital strategy that takes you places.

Is your website feeling a bit dusty?

Are cobwebs forming in the corners of your homepage?

Well, grab your feather duster and white sage – it’s time for a good old-fashioned spring clean! Don’t worry, we won’t make you move any heavy furniture.

Let’s dive into some easy ways to freshen up online.

1. Revisit Your Website’s Goals (AKA: What’s the Point?)

First things first, let’s have a little chat with your website. Ask it, “What do you want to be when you grow up?” Okay, maybe not exactly that, but you get the idea. Make sure your site’s goals align with your current business objectives. If your website’s main goal is still to sell floppy disks, we might need to have a longer conversation.

2. Rethink the Navigation (Or: How to Stop Visitors from Getting Lost)

Is your website’s navigation more confusing than a corn maze? Time to simplify! Look at your primary navigation and ask yourself, “Would my grandmother be able to find the contact page?” If the answer is no, it’s time for a redesign. And don’t be shy – ask an outsider for their perspective. Sometimes we’re too close to see the forest for the trees (or the home page for the pop-ups).

3. Check Your Links and Forms (The “Is This Thing On?” Test)

Nothing says “Welcome to 2005!” quite like a broken link or a contact form that leads to nowhere. Click around your site like a caffeinated squirrel and make sure everything works. Your visitors will thank you for not sending them to the dreaded 404 page.

4. Do an Image Vacuum (No, Not That Kind of Vacuum)

Time to suck up all those unnecessary images! Are your visuals more random than a Jackson Pollock painting? Do your images take longer to load than it takes to watch “The Lord of the Rings” trilogy? It might be time for an image detox. Remember, quality over quantity!

5. Social Media Sweep (Show them where to get more!)

Are your social media buttons hiding like shy teenagers at a school dance? Bring them out of their shell! Make sure visitors can easily find and click on your social media links. But don’t go overboard – we don’t need to see your MySpace profile.

6. Update Those Testimonials (Show Off a Little!)

If your latest testimonial is from someone praising your “cutting-edge dial-up internet service,” it might be time for an update. Add some fresh, glowing reviews to your site. Don’t be afraid to add a date stamp – it shows you’re still in business and making customers happy!

7. Wipe Down Your Content (Dust Those Paragraphs!)

Got some pages that haven’t been touched since the Y2K scare? It’s time for a content refresh! Update or remove outdated information. Your “Hottest Trends of 2015” blog post probably isn’t doing you any favours anymore.

8. Check Out Your Analytics (Numbers Don’t Lie)

Grab your binoculars and dive into those analytics! Which pages are popular? Which ones are ghost towns? Use this info to guide your spring cleaning efforts. Maybe it’s time to expand on that surprisingly popular blog post about cat memes (no judgement here).

9. Fluff Up That Content (Make It Comfy for Visitors)

Is your blog looking a bit thin? Plump it up with some fresh, juicy content! Regular updates not only keep your visitors coming back, but they also make search engines happy. Win-win!

Remember, a little spring cleaning goes a long way in keeping your website fresh, functional, and fabulous.

And if all this cleaning talk has you breaking out in hives, don’t worry – that’s what professionals are for. We’re always here to help you make your digital home sparkle!

Now, go forth and clean! Your website (and your visitors) will thank you.

The Secret Sauce: A Killer Subject Line

Let’s talk about crafting a subject line that’ll make your support team sit up and take notice. Think of it as the movie trailer for your email – it needs to be snappy and to the point. Good examples:

  • “Homepage images not displaying after recent update”
  • “Need new image on homepage slider ASAP”

Bad examples:

  • “HELP!!!”
  • [blank subject line]

Remember, if it’s urgent, don’t be shy – slap that “Urgent” label right in the subject line!

The Main Event: Your Email Body

Alright, now for the meat and potatoes of your request. Here’s what you need to include:

  1. The Problem: Spell it out like you’re explaining it to your gran.
  2. The Steps: How can the support team recreate your issue? Be specific!
  3. The Details: When did it start? What browser are you using? Any recent changes?
  4. The Visual Aids: Screenshots and videos are your best friends here.

Pro tip: Use bullet points and short sentences. Nobody likes a wall of text!

One Task, One Email

Keep it simple, folks. One task per email means nothing gets lost in the shuffle.

The Waiting Game

Give the support team at least 24 hours to come back to you. We put a lot of time and energy into fire prevention to ensure systems continue. We triage support requests and give priority to problems that shut down business. If you haven’t heard back after that, please nudge us along.

When do you follow up:

  • keep the follow up email brief and write it as a reply to your previous email, not as a new email request
  • don’t follow up in one request about a totally different request

Templates to Get You Started

Need a hand getting started? We’ve got you covered with some handy templates for common issues.

Some Templates You Can Use

To help you get started with your support request, here’s a few templates you could use.

Example: Website Problem

Subject:
My homepage is showing an error message 502 below the slider.

Body:
The homepage of www.helpmenet.co.nz is showing a 502 error in the area just below the homepage slider

Steps to replicate:
Visit the homepage and click on the right arrow of the slider to see the issue.
Screenshot of the problem attached.
I can see the issue in Chrome and Firefox and on my mobile phone.

Recent website changes:
The slider was changed last week.
We recently performed a WordPress software update.

Thanks, Mr Customer.

Example: Website Change Request

Subject:
Increase font size on www.helpmenet.co.nz/blog

Body:
Please increase the font size on www.helpmenet.co.nz/blog from 20px to 24px. Thanks, Mr Customer.

Example: Website Feature Request

Subject:
Automatically add contact form emails to our mailing list database

Body:
When new entries are submitted through our contact form www.helpmenet.co.nz/contact/ we would like them to be automatically added to our Mailchimp database.

Access to our mailchimp database is:
Link: Mailchimp.com
Username: HelpMeNet
Password: Example
List to use: General list

My budget for this project is $200.
My timeframe for delivery is within the next 2 weeks.

Thanks, Mr Customer.

Example: Website Feature Request #2

Subject:
Add a photo slideshow to the top of our gallery page

Body:
On our gallery page [insert link to your gallery here] I would like to have a photo slideshow just like the one I saw on [insert link to example here]

My budget for this project is $150.
My timeframe for delivery is within the next 2 weeks.

Thanks, Mr Customer.

Remember, clear communication is key.

The more info you provide upfront, the faster your problem gets solved. It’s like giving your support team a treasure map instead of making them search the whole island!

Need more help? That’s what we’re here for at HelpMeNet.